Your Dream Vacation Awaits

1. Agreement to Terms

By accessing and using TravelWise Vacation services, you accept and agree to be bound by the terms and provision of this agreement.

2. Travel Services

TravelWise Vacation acts as an intermediary between clients and travel service providers including airlines, hotels, tour operators, and other travel-related services. We are committed to providing accurate information and professional service.

3. Booking and Payment

All bookings are subject to availability and confirmation by service providers. Payment terms vary by service provider and will be communicated at the time of booking. Deposits may be required to secure reservations.

4. Cancellation and Refunds

Cancellation policies vary by service provider and destination. We will clearly communicate applicable cancellation terms before booking confirmation. Travel insurance is recommended to protect against unforeseen circumstances.

5. Liability Limitations

TravelWise Vacation acts as an agent for service providers and is not liable for acts, omissions, or defaults of such providers. Our liability is limited to the amount paid for our planning services.

6. Travel Documents

Clients are responsible for obtaining valid passports, visas, and other required travel documents. We provide guidance but ultimate responsibility rests with the traveler.

7. Governing Law

These terms are governed by the laws of Florida, USA. Any disputes will be resolved through binding arbitration in Miami-Dade County, Florida.

Last updated: January 2024

1. Information We Collect

We collect personal information necessary to provide travel services including names, contact information, travel preferences, payment details, and passport information when required for bookings.

2. How We Use Your Information

• To plan and book travel arrangements
• To communicate about your travel plans
• To provide customer support and emergency assistance
• To send travel-related updates and offers (with consent)
• To comply with legal and regulatory requirements

3. Information Sharing

We share personal information only as necessary to fulfill travel arrangements with airlines, hotels, tour operators, and other service providers. We do not sell personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your personal information including SSL encryption, secure payment processing, and restricted access to personal data.

5. Your Rights (GDPR)

• Right to access your personal data
• Right to rectify inaccurate information
• Right to erasure under certain circumstances
• Right to restrict processing
• Right to data portability
• Right to object to processing

6. Data Retention

We retain personal information for as long as necessary to provide services and comply with legal obligations, typically 7 years for booking records and financial transactions.

7. Contact Information

For privacy-related inquiries, contact our Data Protection Officer at [email protected] or +1 (305) 847-2193.

Last updated: January 2024

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience by remembering your preferences and improving site functionality.

2. Types of Cookies We Use

• Essential Cookies: Necessary for basic website functionality and security
• Performance Cookies: Help us analyze website usage and improve performance
• Functional Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

3. Third-Party Cookies

We may use third-party services like Google Analytics, social media platforms, and marketing tools that may place their own cookies on your device.

4. Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit website functionality and your user experience.

5. Cookie Consent

We obtain your consent before placing non-essential cookies. You can withdraw consent at any time by adjusting your cookie preferences or contacting us.

6. Updates to This Policy

We may update this cookie policy periodically. Changes will be posted on this page with an updated revision date.

Last updated: January 2024

1. DMCA Compliance

TravelWise Vacation respects the intellectual property rights of others and expects users to do the same. We comply with the Digital Millennium Copyright Act (DMCA) and respond to valid takedown notices.

2. Reporting Copyright Infringement

If you believe your copyrighted work has been used on our website without permission, please provide our DMCA Agent with the following information:

• Your physical or electronic signature
• Identification of the copyrighted work claimed to be infringed
• Identification of the infringing material and its location on our site
• Your contact information (address, phone, email)
• A statement of good faith belief that the use is not authorized
• A statement that the information is accurate and you're authorized to act

3. DMCA Agent Contact

DMCA Agent: Legal Department
Address: 2847 Ocean Drive, Miami, FL 33139, USA
Email: [email protected]
Phone: +1 (305) 847-2193

4. Counter-Notification

If you believe content was removed in error, you may submit a counter-notification containing your contact information, identification of the removed content, and a statement of good faith belief that removal was mistaken.

5. Repeat Infringers

We maintain a policy of terminating accounts or access for users who are repeat copyright infringers.

Last updated: January 2024

1. Our Commitment to GDPR

TravelWise Vacation is committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

2. Legal Basis for Processing

• Contract: Processing necessary to fulfill travel service contracts
• Consent: For marketing communications and optional services
• Legitimate Interests: For business operations and fraud prevention
• Legal Obligation: For compliance with travel and financial regulations

3. Your Data Protection Rights

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests

4. Data Transfers

When we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, including adequacy decisions, Standard Contractual Clauses, or other approved mechanisms.

5. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, considering legal requirements and business needs.

6. Contact Our DPO

For data protection inquiries or to exercise your rights, contact our Data Protection Officer:

Email: [email protected]
Phone: +1 (305) 847-2193
Address: 2847 Ocean Drive, Miami, FL 33139, USA

7. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have not complied with data protection laws.

Last updated: January 2024